ALL IN ONE SOLUTION


Brekeke Contact Center Suite (CCS) is a collection of software for building a hosted call center/contact center system. The software programs included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM.

image001Brekeke Customer Interaction Manager (CIM)
Provides core contact center features (ACD, dialing engine, log, agent management)

image002Brekeke Contact Analytics (CA)
Real-time and historical reports (agent map, graph)

image003Brekeke CRM
Layout designer for agent’s interface, agent’s talk script, campaign management, workflow management, customer information management, outbound dialers


TRUE MULTI-TENANT ARCHITECTURE

Brekeke Contact Center Suite (CCS) offers a powerful multi-tenant feature, so it’s perfectly suited for use as a cloud call center. Also, as an additional benefit of using Brekeke’s robust products, companies can host 100+ tenants per server.

  • Ready for hosting 100+ tenants in one system

By using Brekeke Contact Center Suite, companies can host 100+ tenants per server.

  • Multi-workspace available under each tenant

Multi-workspace concept allows each tenant to manage multiple campaigns from different clients.

Visit Brekeke Contact Center Suite CASE STUDY >>

HIGH PERFORMANCE, HIGH SCALABILITY

Brekeke products utilize given resources effectively and provide the best performance in each system.


ROBUST OUTBOUND DIALING

Brekeke offers a powerful dialing engine and various types of dialer functionalities and settings.

  • Predictive, progressive, preview, and IVR dialing

  • Campaign/Project management

  • Call list creation by import from CSV or customer information

  • Four easy steps to set a dialer function

  • Multi-time zone schedule

  • Ability to set up “Do not call list”

  • Redial schedule feature

  • Ofcom, PCI, and FCC compliant


SMART CALL FLOW DESIGN

Brekeke provides smart IVR functions and call flow design. Drag and drop to create a call flow visually and intuitively.

Creating call flows is easy

  • Many templates are available for various call plans/flow

  • Create a custom call flow by dragging and dropping icons on screen

  • Create unique and complicated flows by writing scripts

  • Export/Import call flows


INTEGRATED WITH SALESFORCE CRM

  • Widget-based agent tool menu

The agent tool menu (CIM client) works as a browser widget.

  • Predictive/Progressive dialer

  • Easy setup

You can integrate Brekeke CIM client with the Salesforce screen by updating a configuration file.

  • Use CIM features with same screen

Dialing, answering with same screen

Display ACD information

Search call history and play recorded files