ALL IN ONE SOLUTION
Brekeke Contact Center Suite (CCS) is a collection of software for building a hosted call center/contact center system. The software programs included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM.
TRUE MULTI-TENANT ARCHITECTURE
Brekeke Contact Center Suite (CCS) offers a powerful multi-tenant feature, so it’s perfectly suited for use as a cloud call center. Also, as an additional benefit of using Brekeke’s robust products, companies can host 100+ tenants per server.
Ready for hosting 100+ tenants in one system
By using Brekeke Contact Center Suite, companies can host 100+ tenants per server.
Multi-workspace available under each tenant
Multi-workspace concept allows each tenant to manage multiple campaigns from different clients.Visit Brekeke Contact Center Suite CASE STUDY >>
HIGH PERFORMANCE, HIGH SCALABILITY
Brekeke products utilize given resources effectively and provide the best performance in each system.
ROBUST OUTBOUND DIALING
Brekeke offers a powerful dialing engine and various types of dialer functionalities and settings.
SMART CALL FLOW DESIGN
Brekeke provides smart IVR functions and call flow design. Drag and drop to create a call flow visually and intuitively.
Creating call flows is easy
Many templates are available for various call plans/flow
Create a custom call flow by dragging and dropping icons on screen
Create unique and complicated flows by writing scripts
Export/Import call flows
INTEGRATED WITH SALESFORCE CRM
Widget-based agent tool menu
The agent tool menu (CIM client) works as a browser widget.
You can integrate Brekeke CIM client with the Salesforce screen by updating a configuration file.
Use CIM features with same screen
Dialing, answering with same screen
Display ACD information
Search call history and play recorded files