BENEFIT OF USING WEBRTC SUPPORTED CALL CENTER PLATFORM
The latest version of Brekeke CCS supports WebRTC. And it can bring numerous benefits to your contact center system.
- Create an instant call center station for an agent
Anyone who has access to a WebRTC-supported web browser can instantly set up an agent station. That means customers can also connect with your call center instantly. There are no call backs, picking up a phone, or installing a plug-in required.
- Connect customers and agents via audio/video connection for free of charge
Since all connection happen over the internet, there are no toll charges to anyone, including call center agents. Moreover, using video connectivity via WebRTC can add more possibilities to serve your customers and increase their satisfaction.